Terms and Conditions
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Welcome to Pega Tours & Travel Agency Ltd

 GENERAL TERMS AND CONDITION

RESERVATIONS
A deposit of 50% is required at the time of booking and balance at least 30 days before the tour begins

CANCELLATION

In case of cancellation of a booking, The charges will be as follows:

  • No show- 100% of the invoice amount
  • cancellation 1- 7 days prior to the safari- 75 % of the invoice amount
  • cancellation 8- 14 days prior to the safari- 50 % of the invoice amount
  • cancellation 15 days and above prior to the safari- 25 % of the invoice amount

TRANSPORTATION
Cars, mini buses, Land rovers, Tour Vans and Coaches or Trucks will be provided according to the route and the number of clients. The right is reserved to employ the services of sub contractors. English speaking driver guides are provided.

ACCOMMODATION
Based on two persons (2pax) sharing a twin room/tent. Where possible rooms with private baths are provided. Single rooms are available at an additional cost but cannot be guaranteed. Hotels/lodges are named as an indication of category and rooms may be reserved at similar hotels/lodges.

ALTERATION OF TOURS
The Company reserves the right to alter the arrangements of the route or cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded. Prices are based on tariffs and other costs prevailing at the time of printing and are subject to change without notice.

LIABILITY
The Company and its agents act only as agents of the passengers in all matters relating to hotel/lodge accommodation, tours, transport etc and shall not be liable for injury, delay, loss or damage in any matter.
The Company’s liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and no other country. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The Company reserves the right to employ sub-contractors for all or part of the services.

NOTE:

All expeditions involve an element of personal risk and at times can be of a hazardous nature. Expedition members must accept this risk. We are not liable for any loss, damage, injury, expensive delay or inconvenience caused to you or your baggage as a result, whether directly or indirectly, or any matter of whatever nature which is outside our control. All participants are advised to take an insurance policy to cover personal accident and medical expenses. This can be arranged by us at a low price.

CLIMBING EQUIPMENT
Gear for mountain climbing is not included in the tour price but can be hired at Naro Moru for Mt. Kenya and Marangu Park Gate for Mt. Kilimanjaro.

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American Society of Travel Agents (Member)

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